Welcome to knowledgeConnectbluArc's Business Analytics Dashboard
A browser-based dashboard that provides enhanced business intelligence through real-time analytics of calls, presence, monitoring, and more.
Your Link to Real-time Business Intelligence
With the advent of modern digital transformation initiatives, all companies now require greater insight into what their team members are doing on a daily and even on a minute-to-minute basis to manage everything from productivity, to customer service, and more. The best place to start is to have access to comprehensive dashboards that show the details required to effectively manage team members’ activities.
bluArc’s knowledgeConnect Call Analytics, Monitoring and Presence Dashboard Portal provides a comprehensive real-time analytics view of the company’s daily call volumes, extension and group call events and presence activities, as well as call history over a 24-hour period (midnight through to the end of the day).
Additionally, bluArc users who have been assigned administrative access to their company’s phone system can simply log into the knowledgeConnect dashboard using the company’s phone number, their personal extension and PIN.
The Features of Analytics
Today’s Total Calls
Today’s Busiest Hour
Today’s Busiest Extension
Presence Events Display
Searchable Call History
Inbound Call Count by Department or Group
Your Premium Services
Redundant Voice &
Call Centre Service
Audio & Video
Unique SMS Service
Business Analytics Dashboard