In a day and age where technology seems to change on a moment-to-moment basis, the number of late adopters of the hosted business phone model still astounds me. It seems as though companies have an almost nostalgic connection to their aging PBX phone systems—why I...

When it comes to the world of technical support and customer care, I think it’s safe to say that we have all experienced horrific service at least once in our lives. And those experiences can stem from a multitude of areas associated with a company’s outward-facing...

In this day and age, it seems as though IT security attacks have become commonplace. Every day, we seem to hear that yet another company has been hacked and its data stolen and used to exploit the organization and its customers. This has spawned an entirely new...

In today’s always-on world, unified cloud communications have become the backbone for global business. However, like any technology that becomes commoditized, the majority of solutions get boiled down to two main categories: feature/function and price. The challenge...

For most of us, when we think about the many ways information technology has transformed our lives, the first thing that comes to mind is the Internet and the devices we use to access it—the laptop computers, smartphones, and tablets that are usually within easy...

We hear many companies talking about being “evergreen,” a rather vague term that doesn’t really say what it means for their customers. When a company offers an “evergreen solution,” it brings to mind ideas about the environment and sustainability, but that’s not the...