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assureConnect

We have extended our easy-to-use solutions for small and medium businesses to include our assureConnect Call Recording Service. You’ll benefit from an intuitive and effortless web-based interface and simple self-management, both of which are reliable and cost effective.

Your recordings are stored securely in our Canadian-based facilities. Your administrator, who will have appropriate credentials, can retrieve them through any web-based browser. With flexible deployment options, your customers can select the extensions they wish to record to reflect variable demand.

assureConnect Benefits

We designed our assureConnect Call Recording Service for customers who require an easy-to-use solution to record inbound and outbound calls by both extension and Direct Inward Dialing (DID).

  • Archive recordings for employee training and mentoring
  • Satisfy provincial and federal compliance requirements
  • Leverage recorded calls to improve business processes
  • Archive recordings for transaction validation and other purposes
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assureConnect Features

Here are a few of the many features that you’ll receive with assureConnect:

A web-based portal enables customers to configure recording eligible extensions and to manage and access call recordings. The most recent releases of the common browsers are supported; for example, MS Internet Explorer and Mozilla Firefox.

Securely stores calls in the bluArc cloud, which tenant administrators can access via the web to download or to listen. The duration of the time recorded calls are stored, and the total amount of cloud-based storage available to the customer can be ordered by the customer and configured by bluArc Customer Care

Recordings can be added to an Archive, which can be used by tenant administrators to permanently archive recorded calls. These are not subject to short-term archival limits—but still subject to the storage limit. The Recordings Archive is searchable and enables administrators to build directories so that archived recordings can be organized according to preference.

Popular formats implemented to store call recordings include .wav and mp3.

A limit on the number of recording-enabled extensions is configurable by bluArc. Customers can change eligible extensions using administrative access from their web portal, but will not be able to exceed the maximum number of extensions purchased.

All infrastructure to support this product is hosted “in the cloud” in keeping with the bluArc hosted system.

Tenant administrators can easily search recordings based upon a variety of criteria including inbound called ID, outbound dialed number, extension recorded, date and time, etc. These search results are formatted for printing and are available for export into a .csv file.

Inbound from the PSTN and outbound to the PSTN

Passwords used to access bluArc Hosted Business Phone Services will remain consistent with access to the recording platform.

The platform supports multi-tenancy so that a customer’s recordings are only accessible to the customer’s tenant.