Phone Tip of The Week: Auto Attendant
How to solve “My customers are having trouble reaching me!”
One of the complaints we hear often from our prospective clients is that it’s difficult for their customers to reach them. Specifically, their customers call the office and try navigating through a complicated auto attendant menu only to get frustrated and hang up.
In small business, roles change, departments change, people change, and organizational structures change – often frequently. What didn’t change are the auto attendant options for callers, those important prospective customers, meaning that you’re losing business to your competition.
The reason the auto attendant doesn’t change is because the process to change it is often complicated, expensive, poorly documented, or not readily available. What if you’re telephone service could be easily modified to reflect the changes in your organization? What if your telephone service could be modified to work the way your business works not the other way around?
At bluArc our philosophy has always been to keep it simple, allowing users to change most functions in 3 mouse clicks or less. Everything is managed via a web portal, and it can be changed as often as you like without additional fees. Our pricing is all inclusive, meaning that we wrap our services with a comprehensive support program to ensure that your system works for you.
If you are concerned that you’re customers are having trouble reaching you call bluArc Hosted Business Phone and Internet Services. You’ll be sure to reach us and we’d be happy to help.